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Talkroute Overview (2023): Is This The Proper Telephone System for You?

10 min read

Are you struggling to handle your online business’s present cellphone system? Is it time for an improve? Do you want a digital cellphone system that you need to use everytime you want it, wherever you might be?

In that case, you is likely to be available in the market for an answer like Talkroute. 

On this Talkroute evaluation, I will discover what this service gives, its pricing, execs and cons, and who it is best fitted to. 

Nonetheless, if you do not have time to stay round for my whole Talkroute evaluation, here is a fast abstract of my ideas:

General, I feel TalkRoute is greatest fitted to small companies that want an reasonably priced and intuitive digital cellphone system for managing voice calls, textual content messages, and video conferences from the comfort of their smartphones and/or desktops. 

With that stated, let’s dive into the core of this Talkroute evaluation:

What Is Talkroute?

talkroute review

In a nutshell, Talkroute is a user-friendly digital cellphone system you could deploy inside minutes utilizing the {hardware} you already personal – i.e., your desktops, cell units, or web browsers. 

Since Talkroute’s conception in 2011, it is grown to fulfill the wants of varied measurement groups – from fledgling companies to bigger enterprises. Nonetheless, it is price noting that Talkroute stays dedicated to making sure it stays accessible and reasonably priced for small enterprise house owners.

Find out how to Get Began with Talkroute

talkroute review

Getting began with Talkroute is simple and, in line with their web site, might be damaged down into 4 easy steps:

  1. Deciding on a cellphone quantity: You possibly can select a brand new quantity or switch your present enterprise quantity to Talkroute.
  2. Obtain Talkroute’s apps: Talkroute has desktop and cell apps for MacOS, Home windows, Linux, iOS, and Android (so that you simply obtain the apps you want on your units).
  3. Configure your settings: At factor level, you’ll be able to set your greeting messages, menus, extensions, voicemails, hours of operation, and extra.
  4. Begin utilizing Talkroute: You can begin calling and messaging your shoppers and clients.

Earlier than transferring on, let’s circle again to deciding on a cellphone quantity; at this level, I need to spotlight that Talkroute gives a couple of choices to select from:

  • Toll-free numbers: These are possibility if your online business operates nationwide.
  • Vainness numbers: For the uninitiated, these are cellphone numbers you’ll be able to customise to replicate your model’s wants.
  • 800 numbers: Talkroute says it has a ‘restricted merely’ of real 800 numbers.
  • Native numbers: You possibly can choose a quantity on your space code or one that enhances your metropolis and/or state. 

Talkroute’s Core Options

With the fundamentals lined, let’s take a better have a look at the nitty-gritty of what Talkroute has to supply (in fact, entry to Talkroute’s options varies relying in your chosen pricing plan, however extra on that beneath):

Enterprise Calling

As I’ve already hinted, Talkroute’s digital cellphone system empowers customers to make and obtain calls from their desktops, web browsers, or smartphone units. 

In truth, Talkroute likens this to benefitting from ‘an enterprise-level cellphone system with out…purchas[ing] or preserve[ing] any particular tools.’

Fairly neat, proper?

Ship and Obtain Texts 

As talked about above, Talkroute’s textual content messaging performance permits you and your group members to obtain and reply texts from your online business cellphone numbers and likewise deal with buyer help.

Don’t be concerned; recipients will see your online business quantity on their finish, so the whole lot’s saved skilled. 

You possibly can handle textual content messages by way of Talkroute’s:

  • Desktop app
  • Cell app
  • On-line dashboard
  • Textual content-to-email notifications

Video Conferencing

You possibly can host video conferences with as much as 100 contributors. 

Plus, you can even:

  • Report conferences
  • Share your display screen
  • Chat by way of group messenger
  • Collaborate utilizing the whiteboard characteristic
  • Share recordsdata


You will not be shocked to listen to you could test your voicemail by way of your e mail notifications, web browser, or Talkroute’s apps (sure, you guessed it, you’ll be able to entry most of Talkroute’s options these methods).

You can too modify your voicemail greetings and allocate separate mailboxes to completely different group members, enterprise departments, and cellphone numbers and route your clients by your voicemail system with the intention to get them to the correct inside contact to help their wants.

Name Forwarding and Routing

As with a conventional cellphone system, Talkroute’s name forwarding and routing make it straightforward to make sure inbound calls attain the correct particular person. 

You possibly can ahead calls to any phone quantity with a +1 nation code and an energetic service (i.e., US or Canadian numbers), together with; cell telephones, landline telephones, IP telephones, softphones, and satellite tv for pc telephones.

You can too route phone calls to desktops and laptops with Talkroute’s app. These units might be positioned wherever on the earth! You possibly can “ring” distinct units and specify which group member ought to obtain the decision. You can too add an availability schedule for every desktop person to assist guarantee calls attain your group after they’re free.

Lastly, it is price citing you could create customized ring methods on your cellphone system. I.e., you’ll be able to ahead and route as many callers as you need to as many units as wanted. You can too ring telephones and computer systems in a selected sequence or concurrently. 

On prime of that, you can even configure:

  • The ring occasions for every of your units
  • Set most maintain occasions for protecting your callers stacked on maintain
  • Decide the music that performs whereas callers are on maintain
  • Set a message to play to callers whereas they wait


You possibly can deal with callers extra effectively by making a multi-level menu system. This goes an extended strategy to rising the probability of inbound calls attending to the proper vacation spot, I.e., gross sales, help, billing, and so forth. 

Or alternatively, as a substitute of forwarding callers to a division, you’ll be able to route them to particular group members.

You possibly can provide callers as much as ten menu choices. However should you want extra, you’ll be able to create submenus to ascertain further menu layers. 

You possibly can add submenus to your major name menu, extensions, and after-hours locations. You can too use submenus to supply callers automated messages that present important info, like your online business’s opening hours, the place they’ll discover related self-help sources, and so forth. For those who can reply a name with an automatic message, you negate the necessity to communicate to the caller, thus releasing up your help group’s time – which might solely be factor!

Plus, you’ll be able to add or report these automated messages from the comfort of your on-line account.

Then, when the automated message finishes, you’ll be able to provide callers a couple of choices, together with routing them again to:

  • The primary name menu
  • A submenu
  • A specified cellphone quantity
  • A person
  • A voice mailbox

Suppose you decide to route callers again to a selected voice mailbox. In that case, you’ll be able to notify the related group members with push and voicemail-to-email notifications.

Alternatively, should you want to route callers to particular group members, you’ll be able to create dial-by-name directories that enable callers to attach with the correct particular person.


Talkroute gives limitless multi-digit extensions. 

Extensions enable callers to sort in a quantity to entry particular group members and/or departments. It is as much as you whether or not you create single-digit extensions for a complete division or multi-digit extensions (three or four-digit direct dial extensions) that route callers on to group members. However, in both occasion, you are able to do this with Talkroute.

When built-in with Talkroute’s menus and submenus, you need to use single-digit extensions to offer a number of choices, together with with the ability to route callers to:

  • A single cellphone
  • A number of telephones
  • Desktop customers
  • An automatic message
  • Voice mailboxes

Different Notable Options

As Talkroute has such an in depth suite of options, we’re unable to debate all of them in depth. 

Nonetheless, to present you a style of what else is on provide, we have rapidly listed a few of Talkroute’s different noteworthy options:

  • Name recording: You possibly can report inbound and outbound calls. Not solely is that this glorious for monitoring the help offered to completely different shoppers, however it may possibly additionally turn out to be useful for coaching functions.
  • Hours of operation: Set when your group can settle for calls. You possibly can specify an after-hours vacation spot to route calls and play an automatic message to these ringing outdoors your opening hours.
  • Name stacking: This characteristic ‘stacks’ incoming calls, I.e., callers are placed on maintain till somebody is out there to talk to them. You possibly can handle quite a few calls concurrently with out worrying about undesirable busy alerts.
  • Customers and permissions: You management the extent of account entry your group members have. 
  • Caller ID: You possibly can showcase your online business identify and quantity to name recipients to point that you simply’re not a spam caller!
  • Reporting: You possibly can generate detailed experiences, together with the dates and occasions of your calls, length, caller ID, the standing of all incoming and outgoing calls, and so forth. You can too export all this information. 

Talkroute’s Pricing

talkroute review

We have now reached the purpose of this Talkroute evaluation the place we reveal how a lot TalkRoute will set you again. 

So, beneath is a snapshot of Talkroute’s pricing plans in addition to what’s included in every package deal:


The Fundamental plan prices $19 a month, which supplies you:

  • One person ($5 per further person)
  • One cellphone quantity
  • One mailbox
  • Limitless calling
  • Textual content messaging performance
  • Video conferences
  • Name forwarding and routing
  • Entry to Talkroute’s desktop, cell, and net apps


The Plus plan will set you again $39 a month. Right here, you may get the whole lot listed within the Fundamental program, plus:

  • Three customers included ($5 per further person)
  • Two cellphone numbers
  • Three mailboxes
  • Menu choices
  • Single digit extensions
  • Simultaneous ring
  • Reside name transfers
  • Hours of operation


For the Professional plan, you’ll be able to anticipate to pay $59 a month; this entitles you to all of the above, plus:

  • Ten customers included ($5 per further person)
  • Three cellphone numbers
  • Ten mailboxes
  • Submenus
  • Multi-digit extensions
  • Name recording
  • Scheduled name forwarding
  • Reporting (Downloadable name analytics)
  • Voice Studio (Entry to 5 customized audio clips created by Talkroute’s in-house professionals)- Further clips price $20.
  • BAA (Enterprise affiliate agreements out there)


Talkroute’s remaining pricing plan relies on a customized quote, so you may should contact them immediately for extra info. 

Nonetheless, we all know you could anticipate the next to be included:

  • You possibly can register 20+ customers
  • Bulk person pricing
  • 10+ cellphone numbers
  • 20+ mailboxes
  • SLA (Service stage agreements)
  • Account administration

Talkroute’s Buyer Service

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Talkroute’s buyer help providing is fairly spectacular. First off, there’s an internet Assist Heart. Right here you may discover a helpful FAQs and tutorials part.

Additionally, from Talkroute’s assist heart, you’ll be able to schedule a free setup session (between 30 and 60 minutes)- so should you’re uncertain learn how to hit the bottom operating, by no means concern; Talkroute has you lined!

If you want to communicate with a Talkroute group member (outdoors of the onboarding session), you’ll be able to e mail them at [email protected] or [email protected], speak by way of dwell chat, or name them.

Please observe that phone help is out there on US and Canadian helplines: 800.747.2140 or 312.219.8705. Phone help is accessible Monday to Friday, 9:00 AM to 7:00 PM CST, and Saturday, 10:00 AM to five:00 PM CST.

Once more, dwell chat help is US and Canadian primarily based and is out there Monday to Friday from 9:00 AM to 7:00 PM CST and Saturday from 10:00 AM to five:00 PM CST.

Talkroute’s Professionals and Cons

We have lined a good quantity on this Talkroute evaluation, so let’s attempt to condense a few of what we have realized into a fast pro-cons record:


  • A number of Talkroute clients reward its straightforward setup
  • Others are a fan of their honest and reasonably priced pricing 
  • Just a few customers applaud Talkroute’s glorious buyer help


  • In keeping with one person, TalkRoute lags sometimes
  • Apparently, TalkRoute does not work fairly as nicely on Safari.

Talkroute Overview: My Ultimate Ideas

So there you will have it; you have reached the tip of my Talkroute evaluation!

So, what’s my remaining verdict?

All in all, I feel Talkroute is right for small companies that want an reasonably priced and easy-to-use digital cellphone system to handle voice calls, textual content messages, and video conferences from their smartphones or desktops. 

It is also price noting that Talkroute is a fairly scalable system, so there is a good likelihood you will not outgrow Talkroute anytime quickly. 

For those who’re on the fence about whether or not Talkroute is the correct resolution for you, why not ebook a free demo on their web site? Or make the most of their free seven-day trial? That is the easiest way to see whether or not Talkroute meets your online business wants. 

That is all for my Talkroute evaluation; let me know the way you get within the feedback field beneath! 

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