Location: Mumbai, Hyderabad and Pune
Firm: Thermo Fisher Scientific
- Answerable for performing the routine/preventive upkeep, servicing, and breakdown repairs on PGNAA/ PFTNAA analyzers put in in PAN India.
- Help the analyzer new set up commissioning, and area fixing at buyer websites and to supply distant assist to the shoppers as wanted.
- Delivering demonstrations to make sure the shoppers are educated on secure and efficient gear use.
- Present full detailed service stories frequently as quickly as service visits are accomplished.
- Understanding buyer wants and issues, Offering a excessive stage of customer support. Be sure that prospects obtain top quality distant service and assist in step with service agreements.
- Carry out to designated objectives of turn-around-time, response time, restore price and buyer expectations.
- Actively assist to reaching the CAS and enterprise objectives.
- Take possession for buyer satisfaction for providers carried out.
- Work in accordance to all related certification, regulatory necessities and security norms by firm and prospects at website.
- Journey as per advise by the reporting supervisor to supply customer support.
- Bachelor’s diploma in Instrumentation, Electrical, Electronics or Mechanical area.
Years Of Expertise
- Greater than 3 yrs working expertise dealing with the sector gear’s providers.
- Expertise within the course of industries like Cement, coal, metal could be added benefit.
Data, Abilities and Capabilities
- Course of Analyzers- PGNAA with arms on expertise in related Industries & Processes.
- To take care of knowledgeable and optimistic method while being dedicated to issues we worth of integrity, depth, innovation and involvement. Together with:
- Exceeding customer support stage expectations (exterior & inside)
- Working to agreed goal days, A spotlight to discovering options.
- Working inside high quality and firm coverage tips, Sustaining knowledgeable look always
- Efficient interpersonal, communication and listening abilities., drawback fixing, buyer centric method
- Dealing with the difficult conditions
- Skilled in Microsoft purposes together with Microsoft workplace.
- Robust analytical abilities, Interpersonal abilities with a capability to deal with time effectively and meet agreed timelines.