JOB: Service Engineer At Thermo Fisher Scientific In Mumbai, Hyderabad and Pune

Location: Mumbai, Hyderabad and Pune

Firm: Thermo Fisher Scientific

Table of Contents

Place Abstract

Answerable for performing the routine/preventive upkeep, servicing, and breakdown repairs on PGNAA/ PFTNAA analyzers put in in PAN India.
Help the analyzer new set up commissioning, and area fixing at buyer websites and to supply distant assist to the shoppers as wanted.
Delivering demonstrations to make sure the shoppers are educated on secure and efficient gear use.
Present full detailed service stories frequently as quickly as service visits are accomplished.
Understanding buyer wants and issues, Offering a excessive stage of customer support. Be sure that prospects obtain top quality distant service and assist in step with service agreements.
Carry out to designated objectives of turn-around-time, response time, restore price and buyer expectations.
Actively assist to reaching the CAS and enterprise objectives.
Take possession for buyer satisfaction for providers carried out.
Work in accordance to all related certification, regulatory necessities and security norms by firm and prospects at website.
Journey as per advise by the reporting supervisor to supply customer support.

Bachelor’s diploma in Instrumentation, Electrical, Electronics or Mechanical area.

Greater than 3 yrs working expertise dealing with the sector gear’s providers.
Expertise within the course of industries like Cement, coal, metal could be added benefit.

Course of Analyzers- PGNAA with arms on expertise in related Industries & Processes.
To take care of knowledgeable and optimistic method while being dedicated to issues we worth of integrity, depth, innovation and involvement. Together with:
Exceeding customer support stage expectations (exterior & inside)
Working to agreed goal days, A spotlight to discovering options.
Working inside high quality and firm coverage tips, Sustaining knowledgeable look always

Efficient interpersonal, communication and listening abilities., drawback fixing, buyer centric method
Dealing with the difficult conditions
Skilled in Microsoft purposes together with Microsoft workplace.
Robust analytical abilities, Interpersonal abilities with a capability to deal with time effectively and meet agreed timelines.